Shipping & Returns

Shipping

Most of our products are sent via Australia Post's premium eParcel service, for domestic parcels we charge a flat rate of $5 for as many items as you want, to anywhere in Australia, or if you spend over $75 it's free!

For international parcels, we only charge what Australia Post charge, you can check the postage rate for any item from the shopping cart page. For all shipments, you will be provided with a tracking number so you can see where your parcel is whenever you like.

Assuming we have your order in stock, we make every effort to send it out the same day you order it. If an item is not in stock, please allow up to an additional two weeks for us to get it in, depending on what it is and where it comes from. We also take care to make sure whatever you've bought is carefully wrapped, so that it arrives on your doorstep in the same condition it leaves our shop.

PLEASE NOTE: The below estimates are for normal times, please allow extra time during the madness of COVID.

DOMESTIC PARCELS

Australia Post

Standard: Usually within 5 business days to most destinations

Express: Usually within 2 business days to most destinations

Toll IPEC

For anything over 105cm in length: Overnight to most destinations

INTERNATIONAL PARCELS

Australia Post

Standard: 6 - 21 Business Days to most destinations

Express: 2 - 6 Business Days to most destinations

Toll Priority or DHL

For anything over 105cm in length: Varies, but generally less than a week

If you have any queries regarding any of this, please don't hesitate to contact us to discuss it.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In saying that though, we are pretty reasonable people, so if you want to return something and you are outside of these parameters, give us a call or send us an email and maybe we can work something out.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@chartandmapshop.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@chartandmapshop.com.au and send your item to: 70 High Street, Fremantle, WA, 6160, Australia.